FAQs
Frequently Asked Questions
Find answers to common questions about our products, services, ordering process, payments, shipping, and account management. Whether you’re a new or returning customer, our FAQs provide helpful information to make your experience smoother. Need more help? Contact us.
What is Print Plus E-Commerce Site?
In order to serve our customer better, we have created an E-commerce site- it is an extension of our website, where it gives our customers convenience in ordering and making purchases of our in stock items and customers also have the option of the items delivered to their doorstep.
How do I buy for a product online?
You can go to our site and click on the products offered.
I need further assistance, who can I talk to?
You can contact us at +673 257 8700, through our WhatsApp hotline at +673 8330800, or visit our counter.
How do I create an account?
To create an account, click on the “Sign Up” button at the top right corner of the homepage. Fill in the required information and follow the prompts to complete your registration.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page. Enter your registered email address, and we will send you a link to reset your password.
How do I change my password?
After logging in, go to “My Account” and select “Change Password.” Enter your current password followed by your new password and click “Save Changes.”
Can I log in using social media accounts?
Yes, you can log in using your Google account by clicking on the respective icons on the login page.
Why am I having trouble logging in?
Ensure that you are using the correct email address and password. If you continue to experience issues, try resetting your password or contact our customer support for assistance.
How do I update my profile information?
Log in to your account and go to “My Account.” From there, you can update your personal information, including your name, email address, and contact details.
How do I add or change my delivery address?
Under “My Account,” navigate to “Addresses” and either edit your existing address or add a new one. Be sure to save your changes.
Can I view my order history?
Yes, you can view your order history by logging in to your account and selecting “Order History” from the “My Account” section.
How do I delete my account?
If you wish to delete your account, please contact our customer support team. They will assist you with the process.
How do I pay for my order?
You may pay your order via bank transfer to our account or you may also opt for paying with cash at our counter.
Can I cancel my order?
Unfortunately, there will be no cancellation or refunds for any products purchased online.
Am I given warranly if Purchased online?
Yes, we have a warranty of 3 days after receiving your items.
Is the price quoted on your website final?
All prices quoted on our website and in quotation are the net price.
Is it possible to make the payment only after items are received?
All items must be paid with 50% deposit for in full before printing process.
Can I request for a receipt or official invoice ?
Your receipt is automatically sent to your email upon payment of your online order.
What are the payment options?
We currently do not have an online payment gateway. At the moment, we accept payments only via bank transfer.
How do I request for a quotation?
You can request a quotation from our team via the form provided or you can email to us at sales@printplus.com.bn
I cannot find the product I am looking for?
Use the search bar to narrow your search or view our products lists. There is a chance we may not offer the product you need. In that case, drop us an email at sales@printplus.com.bn or request a quotation for the item via our quotation form.
What products do you offer?
You can navigate our website for the lists of items that we printed. Alternatively you can check our portfolio page as well for customized products we have done.
What are the delivery times?
If a successful order has been placed by 12 noon on a working day, you can expect delivery to be made within the next 3 days. Delivery slots are 10am – 2pm, or 2pm – 6pm.
Do you provide delivery to all districts?
Yes we provide delivery to all 4 districts.
What are the delivery charges?
Delivery charges depending on your locations as set by our delivery partners.
How can I verify the person delivering me the order?
We will be using a third party delivery services from Dart. The Dart representatives will provide their ID for verification before handing over your package.
What do I need to provide to the delivery agent to receive my orders?
Upon delivery, you will be asked to sign on goods acceptance.